You've placed your order. What happens next?

You will receive an email confirming your order as well as a unique order #. Please check your spam folder if you do not see the email in your inbox.

All orders are processed within 48HRS (excluding weekends & public holidays), with priority given to customers who select the RUSH MY ORDER option at checkout.

After your order is processed, we will dispatch it with The Courier Guy. We offer 4 shipping options:

• R150 RUSH MY ORDER: Shipped with an overnight service for delivery to main city centres in 1-2 days.
• R120 ECONOMY SHIPPING: Shipped with an economy service for delivery to your door in 3-5 days.
• R80 PUDO TO YOUR DOOR:
  Twice a week we do a locker drop - parcel is delivered directly to your door (not for urgent orders).
• R60 PUDO LOCKER
  Shipped to your selected PUDO locker for self-collection. 4-6 day service. Please find your nearest PUDO Locker and use this address as your shipping address.

Please note that the daily courier cut-off time is 9am, so please place orders timeously to avoid disappointment.

• DO YOU HAVE A PHYSICAL STORE?
  While we primarily operate our online store from our studio in Rheenendal, Knysna, those local to the Garden Route area can visit us at the Scarab Market in Sedgefield every Saturday.

• HOW DO I TRACK MY ORDER?
  Once we dispatch your order with the courier you will receive an email with your tracking number and tracking link to The Courier Guy website. Please check your spam folder if you have not received a shipping email after 48hrs.

• ARE YOUR PRODUCTS REAL WOOD?
  Yes! Our environmentally positive products are trendy, eco-friendly and made with 100% natural wood. This means that every product will have a unique grain and be one-of-a-kind. If you'd like to learn more about caring for your wooden product, please scan the QR code found at the bottom of your packing slip.

We offer a 10 day return/exchange policy from date of delivery. To be eligible for a return or exchange, your item must be unused and in it's original condition.

SALE items and engraved/personalised products may not be returned.

Please note that the return courier cost is for your own account. Address for returns/exchanges:

Should you wish to use PUDO for your return, please choose Locker to Door option as we are Knysna Outlying.

HASHTAG BAMBOO STUDIO
THE OLD NG CURCH HALL,
BIBBY'S HOEK ROAD
RHEENENDAL
KNYSNA, 6576

Once we receive your item, we will process your refund or exchange. In the case of exchanges, you will be invoiced R135 to courier the new order back to you.

Alternatively you can opt to collect your exchange from a PUDO Locker for R60. Please state which option you would prefer.

• PHONE/WHATSAPP: 0670310141 
• EMAIL: orders@hashtagbamboo.co.za